Having trouble connecting to WiFi or experiencing slow internet? Try these simple troubleshooting steps for common connectivity problems.
WiFi Connection Problems
What to Try:
- Make sure WiFi is turned on (click time in bottom-right, check WiFi icon)
- Turn WiFi off and back on: Click bottom right time > WiFi icon > toggle off, wait 5 seconds, toggle on
- Restart your Chromebook - reference this article
Slow Internet Speed
What to Try:
- Close unused tabs and apps
- Check if others are experiencing slow speeds too
- Turn WiFi off and back on: Click bottom right time > WiFi icon > toggle off, wait 5 seconds, toggle on
- Restart your Chromebook - reference this article
Can't Connect to School WiFi
What to Try:
- Make sure you're selecting the correct school network
- Turn WiFi off and back on: Click bottom right time > WiFi icon > toggle off, wait 5 seconds, toggle on
- Restart your Chromebook - reference this article
Quick Tip: Most WiFi problems can be fixed by turning WiFi off and back on, or by restarting your Chromebook. See this article on how to restart your Chromebook.
Still Not Working?
If you've tried these steps and your issue isn't resolved, please submit a support ticket using our intake form. Include which network you're trying to connect to, any error messages, and what you've already tried.
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