Battery & Power Issues

Having trouble with your Chromebook's battery or power? Try these simple troubleshooting steps for common power-related problems.

Chromebook Won't Charge

What to Try:

1. Check that the charger is plugged into a working outlet
2. Make sure the cable is firmly connected on both ends
3. Look for any visible damage to the cable or charging port
4. Try a different outlet
5. Restart your Chromebook
6. Try another charger if available

Battery Draining Quickly

What to Try:

1. Lower your screen brightness
2. Close unused tabs and apps
3. Restart your Chromebook

Device not Turning On

What to Try:

1. Make sure the battery isn't completely dead - plug in the charger and wait 15 minutes
2. Press and hold the power button for 10 seconds, then try again
3. Check for any visible damage or debris around the power button
4. Try closing and opening the lid to wake the device

Still Not Working?

If you've tried these steps and your issue isn't resolved, please submit a support ticket using our intake form. Include what you've already tried and any error messages you see.