Having trouble with your Chromebook's display? Try these simple troubleshooting steps for common screen problems.
Black Screen
What to Try:
- Press the brightness up key several times (sun icon with rays pointing out)
- Press any key or click the touchpad to wake the screen
- Close and reopen the lid
- Hold the power button for 10 seconds to turn off, then press it again to turn on
- Try a hard reset: Hold Refresh key + press Power button
Brightness Not Adjusting
What to Try:
- Look for the brightness keys (sun icons) in the top row of your keyboard
- Go to Settings by clicking the search button > Display to adjust brightness manually
- Restart your Chromebook - reference this article
- Check if auto-brightness is enabled: Settings > Display > Adaptive brightness
Quick Tip: For a hard reset, press and hold the Refresh key (circular arrow in top row), then press the Power button once while still holding Refresh.
Still Not Working?
If you've tried these steps and your issue isn't resolved, please submit a support ticket using our intake form. Include what you've already tried and describe exactly what's happening with your screen.
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