Chromebook Technical Support & Help Desk
Report your Chromebook issues quickly and easily through our intake form.
Check the status of your support ticket anytime using your school ID.
Chat with our AI assistant or browse our help articles for quick solutions.
Find step-by-step guides for common Chromebook issues and troubleshooting.
BucIT at my former high school was a team of senior student technicians who repair other students' school laptops. Originally, the whole program ran on paper. A student who needed a repair filled out a paper ticket and tucked it under the laptop's closed lid. The technician who picked up the laptop had to read the student's handwriting to work out what was wrong, and then read it again for the student's name and email once the repair was done.
After a batch of repairs, a technician went through the tickets one at a time and emailed each student to say their device was ready for pickup. Every step depended on someone reading handwriting and doing things by hand, so the process was clunky and disjointed.
I built BucIT to replace that process with one web-based help desk. Students submit tickets online. Repairs are assigned to technicians automatically. Parts inventory is tracked in the same system, and students get an email as soon as their device is fixed.